General Terms and Conditions
1. General Provisions, Scope of the General Terms and Conditions
The services provided by Ravensburger Freizeit und Promotion GmbH are provided exclusively on the basis of the following General Terms and Conditions in the version valid at the time of the order and – where applicable – including the Parking Regulations of Ravensburger Spieleland. Unless expressly agreed in writing, any deviating terms and conditions shall not apply.
‘Traders’ within the meaning of these terms and conditions are natural or legal persons or partnerships with legal capacity who, when entering into a contract with Ravensburger Freizeit und Promotion GmbH, are acting in the course of their commercial or self-employed professional activities.
Consumers, for the purposes of these Terms and Conditions, are natural persons who enter into contracts with Ravensburger Freizeit und Promotion GmbH for a purpose that cannot be attributed to either their commercial or professional activities.
For the purposes of these Terms and Conditions, ‘customer’ refers to both consumers and business customers.
2. Conclusion of the contract, formation of the contract
The contract is formed when you submit your ticket order to Ravensburger Freizeit und Promotion GmbH.
The website of Ravensburger Freizeit und Promotion GmbH constitutes a binding offer to you to enter into a contract with you. Once you have found the tickets you require, you can order them via our online shop. To do so, add the items to your basket in the quantities you require. Once you have proceeded from the basket to the checkout, you can log in to your customer account or create a new one. You can only use these login details to log in to the Ravensburger Spieleland online shop at www.spieleland-tickets.de. Alternatively, you can place an order as a guest without creating a customer account. In the second step, under ‘Billing address’, enter your name, your billing address and, if ordering as a guest, your email address. In the third step, you have the option to specify a different delivery address. In the fourth step, you can select the delivery method. For season tickets, postal delivery is also available. In the fifth step, under ‘Payment’, enter your
Enter your bank details for direct debit, payment via PayPal or your credit card details. You will also see a summary of your ticket order under ‘Summary’. If you wish to purchase the tickets, click on the [Buy] button. By submitting your order, you accept our offer to conclude a contract of sale. You will receive an order confirmation with your ticket to print out, sent to the email address you provided. If you have ordered a season ticket with a photo, you will receive your card by post.
The contract is generally concluded with Ravensburger Freizeit und Promotion GmbH.
Ravensburger Freizeit und Promotion GmbH
Am Hangenwald 1
88074 Meckenbeuren, Germany
Telephone (07542) 400 0, Fax (07542) 400 37 102
Email: spieleland@ravensburger.de
Registered office: Ravensburg
Register court: Ulm Local Court, HRB 727860
Managing Directors: Sieglinde Nowack (Chair) & Rainer Hartel
VAT number DE186 804 868
3. Storage of the contract text
We will store your ticket order and the order details you have provided. We will send an order confirmation containing all the details to the email address you have provided. You also have the option to print out both the General Terms and Conditions and your order, including all the details you have entered, during the ordering process.
For season ticket orders, the image you have provided will be stored for three years.
4. Cancellation policy
The right of withdrawal described below does not apply to date-specific tickets and car park tickets in accordance with Section 312g(2)(9) of the German Civil Code (BGB). Please note that, in accordance with Section Section 312g(2)(1) of the German Civil Code (BGB), there is no right of withdrawal if goods are manufactured specifically for a customer or tailored to their personal requirements. In this respect, a refund for a haptical season ticket or a haptical autumn pass is excluded.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period begins fourteen days from the date on which the contract is concluded.
To exercise your right of withdrawal, you must inform us (Ravensburger Freizeit und Promotion GmbH, Am Hangenwald 1, 88074 Meckenbeuren / Liebenau, telephone: 07542 – 400 0, fax: 07542 – 400 37 102, email: spieleland@ravensburger.de) by means of a clear statement (e.g. a letter sent by post, fax or email) informing us of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send notification of your exercise of the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without as soon as possible and in any event no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same payment method for the refund as you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees in connection with this refund.
If you have requested that the services commence during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of your exercise of the right of withdrawal in respect of this contract, compared to the total scope of the services provided for in the contract.
Model withdrawal form
To
Ravensburger Freizeit und Promotion GmbH
Am Hangenwald 1
88074 Meckenbeuren / Liebenau
Telephone: 07542 – 400 0
Fax: 07542 – 400 37 102
Email: spieleland@ravensburger.de
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service (*):
____________________________________________
Ordered on: ______________________
Name of the consumer(s): ____________________________________________
Address of the consumer(s):
____________________________________________
____________________________________________
____________________________________________
Signature of the consumer(s) (only if notifying in writing):
____________________________________________
Date: ________________________
(*) Delete as appropriate.
5. Prices/Ticket validity
5. Prices/Ticket Validity
All prices include VAT.
There are no postage charges for tickets you print yourself.
Season tickets and voucher cards can be sent to you by post. A postage charge of €1.95 applies for this.
Season tickets (season passes or autumn passes) and seasonal car park tickets expire at the end of the season in which they were purchased. Date-specific day tickets are only valid on the selected day of visit. It is not possible to rebook for a different visit date. Gift vouchers can be redeemed until the end of the third year following purchase. Flexi-day tickets and 10-visit passes can be redeemed at no extra cost until the end of the season in which they were purchased.& nbsp;If you visit at a later date within three years of the date of purchase, a surcharge based on the standard day ticket price valid at that time will be levied on site. Any remaining value will not be refunded.
5.1. Special Terms and Conditions for Season Tickets
The season ticket (season pass or autumn pass) entitles only the ticket holder personally to enter Ravensburger Spieleland and may be used as often as desired during the relevant season whilst the park is open. Please note the opening hours calendar and closing days: spieleland.de/opening-hours. The season dates, opening and closing days, opening hours and attraction offerings are subject to change at any time. Occasionally, individual attractions may have to be closed – even without prior notice. There is no entitlement to a refund or reduction in the purchase price. The season ticket is personal and non-transferable. Proof of identity may be required during entry checks. If such proof cannot be provided, entry to Spieleland may be refused. In the event of misuse of the season ticket or a breach of the park regulations, Ravensburger Spieleland reserves the right to terminate the season ticket without notice. In such cases, the season ticket will be confiscated without entitlement to a refund.
6. Delivery Terms
We only accept ticket orders from Germany, Austria and Switzerland. You will receive your ordered tickets by email to print out yourself. The tickets feature a barcode that entitles you to entry to Ravensburger Spieleland.
7. Payment Terms
Payment can be made either via PayPal or by credit card (Mastercard/Visa). When paying via PayPal, the amount will be debited immediately from your PayPal account. When paying by credit card, the amount will be debited once the tickets have been sent to you.
8. Customer Service
If you have any questions regarding your order or wish to make a complaint, please contact our customer service team by email: spieleland@ravensburger.de or via the contact form at spieleland.de/kontakt.
9. Online Dispute Resolution
The European Commission provides a platform for online dispute resolution, which you can find at http://ec.europa.eu/consumers/odr . We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
As of: October 2023
General Terms and Conditions
1. General Provisions, Scope of the General Terms and Conditions
The services provided by Ravensburger Freizeit und Promotion GmbH are provided exclusively on the basis of the following General Terms and Conditions in the version valid at the time of the order and – where applicable – including the Parking Regulations of Ravensburger Spieleland. Unless expressly agreed in writing, any deviating terms and conditions shall not apply.
‘Traders’ within the meaning of these terms and conditions are natural or legal persons or partnerships with legal capacity who, when entering into a contract with Ravensburger Freizeit und Promotion GmbH, are acting in the course of their commercial or self-employed professional activities.
Consumers, for the purposes of these Terms and Conditions, are natural persons who enter into contracts with Ravensburger Freizeit und Promotion GmbH for a purpose that cannot be attributed to either their commercial or professional activities.
For the purposes of these Terms and Conditions, ‘customer’ refers to both consumers and business customers.
2. Conclusion of the contract, formation of the contract
The contract is formed when you submit your ticket order to Ravensburger Freizeit und Promotion GmbH.
The website of Ravensburger Freizeit und Promotion GmbH constitutes a binding offer to you to enter into a contract with you. Once you have found the tickets you require, you can order them via our online shop. To do so, add the items to your basket in the quantities you require. Once you have proceeded from the basket to the checkout, you can log in to your customer account or create a new one. You can only use these login details to log in to the Ravensburger Spieleland online shop at www.spieleland-tickets.de. Alternatively, you can place an order as a guest without creating a customer account. In the second step, under ‘Billing address’, enter your name, your billing address and, if ordering as a guest, your email address. In the third step, you have the option to specify a different delivery address. In the fourth step, you can select the delivery method. For season tickets, postal delivery is also available. In the fifth step, under ‘Payment’, enter your
Enter your bank details for direct debit, payment via PayPal or your credit card details. You will also see a summary of your ticket order under ‘Summary’. If you wish to purchase the tickets, click on the [Buy] button. By submitting your order, you accept our offer to conclude a contract of sale. You will receive an order confirmation with your ticket to print out, sent to the email address you provided. If you have ordered a season ticket with a photo, you will receive your card by post.
The contract is generally concluded with Ravensburger Freizeit und Promotion GmbH.
Ravensburger Freizeit und Promotion GmbH
Am Hangenwald 1
88074 Meckenbeuren, Germany
Telephone (07542) 400 0, Fax (07542) 400 37 102
Email: spieleland@ravensburger.de
Registered office: Ravensburg
Register court: Ulm Local Court, HRB 727860
Managing Directors: Sieglinde Nowack (Chair) & Rainer Hartel
VAT number DE186 804 868
3. Storage of the contract text
We will store your ticket order and the order details you have provided. We will send an order confirmation containing all the details to the email address you have provided. You also have the option to print out both the General Terms and Conditions and your order, including all the details you have entered, during the ordering process.
For season ticket orders, the image you have provided will be stored for three years.
4. Cancellation policy
The right of withdrawal described below does not apply to date-specific tickets and car park tickets in accordance with Section 312g(2)(9) of the German Civil Code (BGB). Please note that, in accordance with Section Section 312g(2)(1) of the German Civil Code (BGB), there is no right of withdrawal if goods are manufactured specifically for a customer or tailored to their personal requirements. In this respect, a refund for a haptical season ticket or a haptical autumn pass is excluded.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period begins fourteen days from the date on which the contract is concluded.
To exercise your right of withdrawal, you must inform us (Ravensburger Freizeit und Promotion GmbH, Am Hangenwald 1, 88074 Meckenbeuren / Liebenau, telephone: 07542 – 400 0, fax: 07542 – 400 37 102, email: spieleland@ravensburger.de) by means of a clear statement (e.g. a letter sent by post, fax or email) informing us of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send notification of your exercise of the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without as soon as possible and in any event no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same payment method for the refund as you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees in connection with this refund.
If you have requested that the services commence during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of your exercise of the right of withdrawal in respect of this contract, compared to the total scope of the services provided for in the contract.
Model withdrawal form
To
Ravensburger Freizeit und Promotion GmbH
Am Hangenwald 1
88074 Meckenbeuren / Liebenau
Telephone: 07542 – 400 0
Fax: 07542 – 400 37 102
Email: spieleland@ravensburger.de
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service (*):
____________________________________________
Ordered on: ______________________
Name of the consumer(s): ____________________________________________
Address of the consumer(s):
____________________________________________
____________________________________________
____________________________________________
Signature of the consumer(s) (only if notifying in writing):
____________________________________________
Date: ________________________
(*) Delete as appropriate.
5. Prices/Ticket validity
5. Prices/Ticket Validity
All prices include VAT.
There are no postage charges for tickets you print yourself.
Season tickets and voucher cards can be sent to you by post. A postage charge of €1.95 applies for this.
Season tickets (season passes or autumn passes) and seasonal car park tickets expire at the end of the season in which they were purchased. Date-specific day tickets are only valid on the selected day of visit. It is not possible to rebook for a different visit date. Gift vouchers can be redeemed until the end of the third year following purchase. Flexi-day tickets and 10-visit passes can be redeemed at no extra cost until the end of the season in which they were purchased.& nbsp;If you visit at a later date within three years of the date of purchase, a surcharge based on the standard day ticket price valid at that time will be levied on site. Any remaining value will not be refunded.
5.1. Special Terms and Conditions for Season Tickets
The season ticket (season pass or autumn pass) entitles only the ticket holder personally to enter Ravensburger Spieleland and may be used as often as desired during the relevant season whilst the park is open. Please note the opening hours calendar and closing days: spieleland.de/opening-hours. The season dates, opening and closing days, opening hours and attraction offerings are subject to change at any time. Occasionally, individual attractions may have to be closed – even without prior notice. There is no entitlement to a refund or reduction in the purchase price. The season ticket is personal and non-transferable. Proof of identity may be required during entry checks. If such proof cannot be provided, entry to Spieleland may be refused. In the event of misuse of the season ticket or a breach of the park regulations, Ravensburger Spieleland reserves the right to terminate the season ticket without notice. In such cases, the season ticket will be confiscated without entitlement to a refund.
6. Delivery Terms
We only accept ticket orders from Germany, Austria and Switzerland. You will receive your ordered tickets by email to print out yourself. The tickets feature a barcode that entitles you to entry to Ravensburger Spieleland.
7. Payment Terms
Payment can be made either via PayPal or by credit card (Mastercard/Visa). When paying via PayPal, the amount will be debited immediately from your PayPal account. When paying by credit card, the amount will be debited once the tickets have been sent to you.
8. Customer Service
If you have any questions regarding your order or wish to make a complaint, please contact our customer service team by email: spieleland@ravensburger.de or via the contact form at spieleland.de/kontakt.
9. Online Dispute Resolution
The European Commission provides a platform for online dispute resolution, which you can find at http://ec.europa.eu/consumers/odr . We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
As of: October 2023